Politique de remboursement

You are welcome to request a return within 14 days of receiving your order.
If for any reason you are not fully satisfied with your purchase, simply reach out to our customer care team at maisonkrasnova@gmail.com and we will guide you through the return process step by step.

Please note that all returned items must be in their original condition — unworn, unused, and with all tags and packaging intact — to be eligible for a refund or exchange. Once your return is received and inspected, we will notify you and proceed with your refund or store credit depending on your preference.

Unless otherwise stated or confirmed by our team, return shipping fees are to be covered by the customer. We recommend using a tracked shipping service to ensure your parcel is safely delivered back to us.

Your satisfaction is important to us, and we are here to assist you with any questions regarding sizing, materials, or return eligibility before or after your order.